We want you to be completely satisfied with your purchase from Centrum Home Store. In the event that you need to return a product, please review our Return and Refund Policy outlined below.
Eligibility for Returns:
- We accept returns for most products within 30 days from the date of delivery.
- To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. Any product that shows signs of use, damage, or alteration may not be eligible for return.
Return Process:
- Please contact our customer support team within 30 days of receiving your order to initiate a return. You can reach us through (+92) 42 35240636.
- Our customer support team will provide you with instructions on how to return the item and issue a return authorization (RA) number, which must be included with the returned package.
- You are responsible for the return shipping costs unless the return is due to our error or a defective product.
Refund Process:
- Once we receive the returned item and confirm its eligibility, we will initiate the refund process.
- The refund will be issued to the original payment method used for the purchase. Please note that the original shipping charges (if applicable) are non-refundable.
- The refund processing time may vary depending on your financial institution, but it generally takes 5-10 business days for the refund to be reflected in your account.
Non-Returnable Items:
The following items are non-returnable unless they arrived damaged or defective:
- Custom-made or personalized products.
- Clearance items or items marked as final sale.
- Gift cards.
Damaged or Defective Items:
- If your order arrives damaged, defective, or incorrect, please contact our customer support team within 48 hours of receiving the item.
- We may require photo evidence of the damaged or defective product to initiate the return and refund process.
- In the case of damaged or defective items, we will cover the return shipping costs and provide you with a replacement or issue a refund based on your preference.
Return of International Orders:
For international orders, the return process may vary. Please contact our customer support team for specific instructions and assistance with international returns.
Changes to the Return and Refund Policy:
We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. The updated policy will be posted on our website, and the changes will become effective upon posting.
If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team for further assistance.