Thank you for choosing Centrum Home Store for your home decor needs. This Shipping Policy outlines the terms and conditions regarding the shipment and delivery of products purchased from our website. Please read this policy carefully before placing an order.
Shipping Methods and Timeframes:
- We offer shipping services through reputable carriers to ensure reliable and timely delivery.
- The estimated delivery time may vary depending on your location and the shipping method selected during checkout.
- Once your order is processed and shipped, you will receive a confirmation email with tracking information to track the progress of your package.
- Shipping charges are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed during the checkout process.
- We may offer free shipping promotions for qualifying orders. Any such promotions will be clearly indicated on our website.
Order Processing Time:
- After you place an order, it will typically take 1-3 business days to process and prepare your items for shipment. However, please note that processing times may be longer during peak seasons or promotional periods.
- Custom-made or personalized items may require additional processing time, as indicated on the respective product pages.
- Deliveries will be made to the shipping address provided during checkout. Please ensure that the address is accurate and complete to avoid any delays or delivery issues.
- If no one is available to receive the package at the time of delivery, the carrier may leave a delivery attempt notice or attempt redelivery on a subsequent day.
- We are not responsible for any additional fees, taxes, or customs duties that may be imposed by the destination country or region. It is the buyer's responsibility to comply with any applicable import regulations.
You can track the status of your order by using the tracking number provided in the shipping confirmation email. Alternatively, you can log in to your account on our website to view the order details and track the shipment.
Damaged or Lost Shipments:
- We take utmost care in packaging and shipping your items to ensure they arrive in excellent condition. However, in the event that your order arrives damaged or is lost in transit, please contact our customer support team immediately.
- For damaged shipments, we may require photo evidence of the damaged items and packaging for investigation and insurance purposes. We will work with you to resolve the issue promptly.
- We offer international shipping to select countries. The availability and shipping options will be displayed during the checkout process based on your location.
- Please note that international shipments may be subject to customs clearance procedures, which can cause additional delays. Any customs duties or import taxes imposed by the destination country are the buyer's responsibility.
Changes to Shipping Policy:
We reserve the right to update or modify this Shipping Policy at any time without prior notice. The updated policy will be posted on our website, and the changes will become effective upon posting.
If you have any questions or concerns regarding our Shipping Policy, please contact our customer support team for assistance.